Last updated: 16 September 2026
1. Who We Are
Glasgow Windows is a trading name operated exclusively by Arctic Improvements Ltd, a company registered in Scotland under company number SC729603.
For the purposes of UK data protection law, Arctic Improvements Ltd is the data controller responsible for personal information collected through the Glasgow Windows website.
Arctic Improvements Ltd
Company Number: SC729603
Registered Office:
200 Carmichael Street
Glasgow
Scotland
G51 2QU
Website: www.glasgowwindows.com
Throughout this Privacy Policy, references to “Glasgow Windows”, “Arctic Improvements”, “we”, “us” or “our” mean Arctic Improvements Ltd.
Glasgow Windows is not an independent comparison website or a lead-generation business selling enquiries to multiple installers.
When you submit an enquiry through Glasgow Windows, your enquiry is received and handled by Arctic Improvements Ltd.
2. Information We Collect
Depending on how you use our website or services, we may collect information including:
Information you provide to us
This may include:
- your name;
- telephone number;
- email address;
- postal address or postcode;
- property address;
- information about your property;
- the products or services you are interested in;
- information entered into enquiry or quotation forms;
- preferred appointment information;
- communications you have with us; and
- any additional information you choose to provide.
Information collected automatically
When you visit our website, we may also collect technical information including:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- time and date of visits;
- referring website or advertising source;
- interactions with our website;
- cookie identifiers; and
- advertising or analytics information where permitted.
This information may be collected using cookies, analytics technology and similar tools.
3. How We Use Your Information
We may use your information to:
- respond to an enquiry you have submitted;
- contact you regarding products or services you have requested information about;
- provide quotations;
- arrange consultations, appointments or property surveys;
- provide and administer products and installation services;
- manage an existing or prospective customer relationship;
- respond to questions, complaints or customer service requests;
- maintain appropriate business and customer records;
- improve our website, services and customer experience;
- measure website and advertising performance;
- protect our website and systems from misuse or fraud;
- comply with legal and regulatory obligations; and
- send marketing communications where permitted by law.
4. Our Lawful Bases for Using Personal Information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely upon the following bases.
Taking steps before entering into a contract or performing a contract
Where you request a quotation, survey, appointment or service, we may need to process your information in order to take steps at your request before entering into a contract or to perform an existing contract with you.
Legitimate interests
We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
This may include:
- responding to enquiries;
- administering customer relationships;
- improving our services;
- maintaining appropriate business records;
- protecting our systems and preventing fraud; and
- measuring and improving the effectiveness of our website and advertising where permitted.
Legal obligations
We may process and retain information where necessary to comply with legal, accounting, taxation, regulatory or other obligations.
Consent
Where the law requires consent, such as for certain marketing communications or non-essential cookies, we will request it.
You can withdraw consent at any time. Withdrawal does not affect processing that lawfully took place before consent was withdrawn.
5. Enquiries Submitted Through Glasgow Windows
When you submit a quotation request or other enquiry through Glasgow Windows, the information is provided to Arctic Improvements Ltd.
Your enquiry is not sold to unrelated lead buyers or distributed to multiple independent window installers.
We use the information to respond to your request and, where appropriate, arrange quotations, appointments, surveys or services through Arctic Improvements Ltd.
We may use suppliers, technology providers or contractors working on our behalf where this is reasonably necessary to process or fulfil your enquiry. They are not permitted to use your personal information for unrelated purposes.
6. Who We May Share Information With
We do not sell personal information submitted through Glasgow Windows to unrelated companies for them to independently market window installation services to you.
We may share information where reasonably necessary with:
- service providers supporting our website, hosting and IT systems;
- customer relationship management and communications providers;
- contractors or service providers working for or on behalf of Arctic Improvements Ltd;
- payment, accounting or professional advisers where applicable;
- analytics and advertising technology providers where permitted;
- insurers, warranty or certification providers where relevant to a service supplied to you;
- regulators, courts, law enforcement agencies or public authorities where required by law; and
- another organisation in connection with a genuine restructuring, sale or transfer of all or part of our business, subject to appropriate protections.
We require organisations processing personal information on our behalf to handle it appropriately and only for authorised purposes.
7. Advertising and Analytics
We may use advertising and analytics services to understand how people find and use our website and to measure the effectiveness of advertising campaigns.
These technologies may include services provided by companies such as Google.
Depending on your cookie choices and applicable legal requirements, these services may collect information about your device, browser, website interactions and the advertising source that brought you to the website.
Where consent is required for non-essential advertising or analytics cookies, these technologies should not be activated until the appropriate consent has been given.
You can manage your preferences through our cookie controls.
8. Marketing Communications
Submitting a quotation or service enquiry does not automatically mean that you have agreed to receive unrelated electronic marketing.
We may contact you as reasonably necessary to deal with the enquiry you submitted.
Where we send marketing by email, text message or similar electronic means, we will do so only where we have an appropriate lawful basis and where the requirements of the Privacy and Electronic Communications Regulations apply.
Where consent is required, we will ask for it separately.
You can opt out of marketing communications at any time by using the unsubscribe method provided in the communication or by contacting us.
We may retain limited information on a suppression list to ensure that we respect an opt-out request.
9. Cookies
Cookies are small files placed on your device when you visit a website.
Some cookies are necessary for the website to function and do not normally require consent.
Other cookies may be used for:
- analytics;
- measuring website performance;
- advertising;
- attribution of enquiries to advertising campaigns; and
- remembering preferences.
Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.
You can use our cookie controls to accept, reject or manage non-essential cookies.
You can also control cookies through your browser, although blocking some cookies may affect website functionality.
10. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, regulatory or contractual obligations.
The appropriate retention period will depend upon the nature of our relationship with you.
For example:
- enquiry information may be retained while we respond to and follow up the enquiry and for a reasonable period afterwards;
- customer and contractual records may be retained for longer where necessary for warranty, accounting, legal or regulatory purposes;
- marketing information may be retained until you withdraw consent, object to the processing or the information is no longer required; and
- limited suppression information may be retained after an opt-out so that we can honour your request not to receive marketing.
We periodically review information we retain and delete or anonymise information that is no longer reasonably required.
11. International Transfers
Some technology or service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal mechanism and safeguards are in place as required by UK data protection law.
These may include transfers to countries recognised as providing an adequate level of protection or the use of approved contractual safeguards.
12. Data Security
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted to people and service providers who reasonably require it for authorised purposes.
No internet-based system can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the information we process.
13. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including:
- Right of access – to request a copy of personal information we hold about you.
- Right to rectification – to ask us to correct inaccurate or incomplete information.
- Right to erasure – to ask us to delete personal information in certain circumstances.
- Right to restriction – to ask us to restrict how information is used in certain circumstances.
- Right to object – to object to certain processing, including direct marketing.
- Right to data portability – to receive certain information in a portable format where this right applies.
- Rights relating to automated decision-making – where applicable.
- Right to withdraw consent – where processing is based upon your consent.
These rights are not absolute and exemptions may apply depending upon the circumstances.
We may need to confirm your identity before acting on a request.
14. Automated Decision-Making
We do not use information submitted through Glasgow Windows to make solely automated decisions about individuals that produce legal or similarly significant effects unless we tell you otherwise and provide the information required by law.
Website analytics and advertising systems may perform automated measurement, attribution or audience-related processing, subject to applicable privacy and cookie requirements.
15. Third-Party Websites
Our website may contain links to websites operated by other organisations.
Those organisations are responsible for their own privacy practices.
We recommend reviewing the privacy information of third-party websites before providing personal information to them.
16. Children’s Information
Our products and services are intended for adults and homeowners or other individuals seeking home improvement services.
We do not intentionally use the website to collect personal information from children.
If we become aware that personal information relating to a child has been provided to us inappropriately, we will take reasonable steps to address it.
17. Complaints
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and respond.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information about making a complaint is available from the Information Commissioner’s Office at www.ico.org.uk.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or legal requirements.
The latest version will always be published on this page and will show the date it was last updated.
Where a material change affects how we use personal information already collected, we will take appropriate steps to bring the change to the attention of affected individuals where required.
19. Contact Us
For questions about this Privacy Policy, your personal information or your data protection rights, please contact us using the contact information provided on the Glasgow Windows website.
Data Controller: Arctic Improvements Ltd
Company Number: SC729603
Registered Office:
200 Carmichael Street
Glasgow
Scotland
G51 2QU
Website: www.glasgowwindows.com
Glasgow Windows is a trading name operated exclusively by Arctic Improvements Ltd.
